Refund and Returns Policy

Thank you for shopping with KeGGMart. We want you to be completely satisfied with your purchase. This policy outlines our guidelines and procedures for exchanges and refunds of products purchased through our online store. By making a purchase on our website, you agree to comply with the terms and conditions of this policy.

Exchanges: Seller’s policy

If you wish to exchange a product for a different size, color, or variant, please contact our customer support within [number of days] days from the date of delivery to initiate the exchange process.

The exchange will be subject to product availability. If the desired replacement is not available, we will offer you an alternative option or provide a refund as per the refund policy outlined in Section 3.

You will be responsible for any price difference between the original product and the replacement product, including any applicable shipping fees.

Refunds: Buyers and sellers

  • If you would like to request a refund for a product, please contact our customer support within 7 days from the date of delivery to initiate the refund process.
  • Refunds will be processed using the original payment method used for the purchase, unless otherwise mutually agreed upon.
  • Refunds will be issued for the purchase price of the product, excluding any shipping fees, taxes, or applicable charges.
  • The refund will be processed promptly, but please allow 7 work days for the refund to be reflected in your account.

Non-eligible Items for Exchange or Refund: Sellers and buyers

The following items are not eligible for exchange or refund unless they are defective or damaged upon receipt:

  • Intimate or sanitary products (e.g., underwear, swimwear, earrings)
  • Perishable goods
  • Personalized or custom-made products
  • Digital downloads or software

Return Process: Sellers and buyers Policy

To initiate an exchange or refund, please contact our customer support team by [insert contact information].

  • Provide your order details, reason for return, and any supporting information or images if necessary.
  • Our customer support team will guide you through the return process, including providing a return shipping address if applicable.

Return Shipping: Buyers Policy

  • If the return is due to our error (e.g., defective product, wrong item shipped), we will provide a prepaid shipping label or reimburse your reasonable shipping costs.
  • If the return is not due to our error (e.g., change of mind, wrong size ordered), you will be responsible for the return shipping costs.

Damaged or Defective Products: Sellers and Buyers (mostly buyers)

  • If you receive a damaged or defective product, please contact our customer support immediately. Provide detailed information and supporting images, if possible.
  • We may request the return of the damaged or defective product for assessment and verification purposes.
  • Upon confirmation of the damage or defect, we will arrange for an exchange or issue a refund, including any applicable shipping costs.

 

Shipping and Delivery

  • Shipping Policies: We offer shipping services for our products. Shipping methods, estimated delivery times, and associated costs will be communicated to you during the checkout process. Please review our Shipping Policy for more information.
  • International Shipping: Some products may be subject to international shipping restrictions. It is your responsibility to ensure compliance with local customs regulations and any import duties or taxes that may apply.

 

Pricing and Payment: Prices for products and services are subject to change without notice. You are responsible for reviewing the final price and any applicable taxes or fees before making a purchase. Payment methods accepted on the Website will be specified during the checkout process.

 

Product Listing Policy: Sellers Policy

  • Clearly and accurately describe products, including features, specifications, and any applicable limitations.
  • Use high-quality product images that represent the actual item being sold.
  • Prohibit the listing of counterfeit, fraudulent, or prohibited items.
  • Ensure compliance with intellectual property rights and trademarks.

Pricing Policy: Seller’s policy

  • Clearly display the prices of products, including any applicable taxes or fees.
  • Avoid misleading or deceptive pricing practices.
  • Clearly state any discounts, promotions, or coupon code terms and conditions.
  • Regularly review and update prices to reflect market changes and remain competitive.